Can the Cable TV Setup Box HD-C608plus/Streambox C1/C801 HD get EPL/BPL and all other HD channels? Yes, it is a Set-Top Box that supports Nagra-3 TV broadcasts, thus its able to watch all the said channels within St*rH*b and Mi* Stadi*m channels.
How do I install/set up the box? Connect the box to RF cable point and Internet (LAN cable or WIFI dongle), no need to auto search, as all channels are pre-configured and built-in, just press "OK" to see the channels list after power on.
Why the box need Internet to work? In St*rH*b Nagra 3 encryption system, the keys change every 30s, and keys are different from each channels,so now all channels require a server to synchronize the keys from St*rH*b. Thus,the box need to connect to the server via Internet. With the key,each channels can watch like before as Nagra 2 time.
Can i not connect to internet? No, the box should work with St*rH*b TV cable, and Internet connection is needed to get the decrypted code from the server,most of data is still passing through St*rH*b cable. Normally it has little to do with your broadband speed, 4MB is enough.But we recommend you to pause your download and upload work on your PC in order to provide the box a smooth network so as to work well.
Can it be detected by St*rH*b? Based on our past 5 years of using our DreamBoxes, despite the months of St*rH*b attempting to scan the existence of these boxes, there were no recorded events of such instances of customers/users being found out, especially when it comes to apartment blocks, condos, HDB blocks, etc. It is but just a digital receiver, with no transmission of any data whatsoever, back to St*rH*b.
Where and how long will it take to deliver? We ship it with various different couriers where we see fit direct from Shenzhen, Guangdong, China, with tracking number, and taking 4-5 working days to arrive after your order is placed. Should there be any delays, it would normally be attributed to the short supply or production of stocks from the factory.
Why you can trust blackboxdigital.com ? When you pay for orders, no need to share any of your confidential financial details with us and you're protected by PayPal’s money back guarantee.
Is it safe to pass through the customs in Singapore? Any tax charged? No customs problem at all. We declare it as a media player gift with low value within the value of USD20-50, so you will not need to pay any tax. At the same token, do remember that we practice shipping the parcel DIRECT to you from China, and coupled with the fact that since you did not pay to the shipping vendor directly, there is NO connecting paper trail to show that your intended purchase for this product at all, and your customer personal details DO NOT exist in the relevant servers in Singapore or China, and your recorded purchases are in nowhere connected to this shipping vendor in China at all! This fully protects the interests and privacy of our customers as well as us, your vendors.
How do I know if there is new software to update? How often will be that? When St*rH*b add changes to the channel list, the factory will issue an upgrade to the software, which might be in the region of 6-8 months for a minor upgrades. We will publish procedures and guide on our website and forums.
Can I get support for the box? Any warranty for the box? Yes, we can provide technical advisory support for our products. You can contact us via online email or chat. We have a ONE year warranty exchange from the factory, the customer is responsible for sending the faulty boxes back to factory, and the factory will ship back a replacement.
What kind of warranty do you offer? We offer a one-year warranty for all products against hardware failure and pre-installed firmware and configuration setup only. Any tampering actions by customer to modify its pre-installed software that resulted in 'breaking' the clonebox's operational functionality will be the responsibility of the customer and does not constitute as a hardware failure. Any hardware tampering by customer to modify its internal hardware components (excludes the act of installing internal SATA HDD) will void its warranty.
What should I do if the goods are DOA or do not work? You will have to send it back to our supplier in China for repair. You will be responsible for the delivery cost to China, we will pay for the return.
What payment methods do blackboxdigital.com use? We will accept payment via Remittance ie. Western Union and paypal only.